Financial institution acknowledged for complete consumer expertise centered round monetary wellness
CHARLOTTE, N.C., March 3, 2022 /PRNewswire/ — Financial institution of America is the primary monetary establishment to be licensed by J.D. Energy for monetary well being assist, in accordance with the J.D. Energy Monetary Well being Assist Certification Program. Financial institution of America is dedicated to serving to purchasers make higher monetary selections.
The J.D. Energy Monetary Well being Assist Certification Program, developed in collaboration with Monetary Well being Community, a number one authority on monetary well being, focuses on measuring and understanding buyer experiences by means of the lens of monetary well being. Drawing on information and insights collected as a part of the J.D. Energy Monetary Well being and Recommendation Program, the J.D. Energy Monetary Well being Assist Certification acknowledged Financial institution of America for excellent ranges of buyer satisfaction with monetary well being assist choices.
“At Financial institution of America, we now have centered our total consumer expertise across the aim of monetary well being. We take heed to our purchasers and reply with the personalised recommendation and instruments they should obtain monetary wellness,” stated Holly O’Neill, President of Retail Banking at Financial institution of America. “This certification acknowledges our dedication to supporting monetary well being utilizing a multifaceted method. We offer academic assets and monetary options that assist purchasers construct sound monetary habits, handle their cashflow and pursue their targets.”
In its evaluation, J.D. Energy in contrast 96 finest practices amongst banks, assessing imaginative and prescient, efficiency, infrastructure, and options. They checked out management dedication and strategic path to assist prospects’ monetary well being and assessed inner capabilities, collaborative instruments, and product improvement processes that may result in it.
Financial institution of America makes use of a holistic framework for supporting the monetary well being of its purchasers, offering recommendation and steerage to deal with 5 key pillars of monetary well being:
Within the J.D. Energy Monetary Well being and Recommendation research, launched in June 2021, Financial institution of America ranked primary nationally for retail banking buyer satisfaction with the recommendation and steerage offered by nationwide and regional banks in the US.
J.D. Energy 2021 Monetary Well being Assist CertificationSM relies on exceeding buyer expertise benchmarks utilizing consumer surveys and a finest practices verification. For extra info, go to jdpower.com/awards.
Financial institution of America
Financial institution of America is among the world’s main monetary establishments, serving particular person shoppers, small and middle-market companies and enormous firms with a full vary of banking, investing, asset administration and different monetary and threat administration services and products. The corporate gives unmatched comfort in the US, serving roughly 67 million client and small enterprise purchasers with roughly 4,200 retail monetary facilities, roughly 16,000 ATMs, and award-winning digital banking with roughly 41 million energetic customers, together with roughly 33 million cellular customers. Financial institution of America is a worldwide chief in wealth administration, company and funding banking and buying and selling throughout a broad vary of asset courses, serving firms, governments, establishments and people around the globe. Financial institution of America affords industry-leading assist to roughly 3 million small enterprise households by means of a set of revolutionary, easy-to-use on-line services and products. The corporate serves purchasers by means of operations throughout the US, its territories and roughly 35 nations. Financial institution of America Company inventory (NYSE: BAC) is listed on the New York Inventory Change.
Banking merchandise are offered by Financial institution of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Financial institution of America Company.
For extra Financial institution of America information, together with dividend bulletins and different essential info, go to the Financial institution of America newsroom and register for information electronic mail alerts.
Reporters Might Contact:
Susan Atran, Financial institution of America
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SOURCE Financial institution of America Company